"KnowledgeTree was central to our ISO9001 certification. The SAI Global auditors were very impressed with the product, how we customized workflows, and how we based procedure around its use.“

Philip Todkill, Managing Director, Hero Engineering

Challenge

• Hero Engineering is an innovative Australian ISO9001 certified engineering consultancy that provides design and project management services in electrical, control and safety systems, data communications, and instrumentation
• The company sought a web-based document management system with an open source architecture to provide secure, remote access to clients, manage business processes, and ensure regulatory compliance

Solution

• In February 2007, KnowledgeTree was deployed in all areas of the business including Engineering, Procurement, Human Resources and Quality Management

Results

• KnowledgeTree’s flexible role or group-based security settings controlled document access and permissible document actions for Hero Engineering’s clients. The company’s clients were now able to securely access and collaborate on all the right information remotely
• The application excelled in its ease of use, ease of installation and ease of upgrade – above other market leaders. This facilitated change management initiatives, eliminated the user learning curve, lowered IT maintenance overheads, and ensured that deployment was instant and painless
• KnowledgeTree’s granular, detailed auditing of all document activities ensured that the application became central to Hero Engineering’s ISO 9001 certification