Professional Support Backed by the Engineers Who Built the Product
Commercial Support
KnowledgeTree Support is provided by a professional support team backed by the software and system engineers who have designed and built the product. We provide you with the help you need as promptly as your business needs require. As a KnowledgeTree subscriber, maintaining your business continuity is important to us.
Why Commercial Support?
- Support from professionals when you need it
- KnowledgeTree Certified stack installers, optimized for performance
- Migration support
- Advice & support with integration projects
- KnowledgeTree patches between major releases - any issue you do find can be resolved quickly
- Advice & support with extending KnowledgeTree functionality through the development of plug-ins
- Upgrade support
- Support when configuring KnowledgeTree
- Support with Performance & Tuning
- Regular Product Training
Choose a Support Level to Suit Your Needs
| Product | Support Cases | Response Times | Email & Web-based |
|---|---|---|---|
| Premium | Unlimited | 4 business hours (GMT & EST)* | Yes |
| Plus | Unlimited | 1 business day (GMT)* | Yes |
| Basic | 1 per user | 2 business days (GMT)* | Yes |
| Community Edition | None | Community support on the Community Forums | No |
| KnowledgeTreeLive (SaaS) | Unlimited | 1 business day (ET) | Yes. View service status update. |
Our support infrastructure also allows KnowledgeTree customers to log and track the resolution of all issues by logging into the Customer Support Portal. Please note that we do not provide professional support for KnowledgeTree Community Edition.
